Building your Practice
- Building your Practice
- Practice Health Check
- The Optic 2000 club
- Pricing Policy
- Recall Letters
- Recall Management
- Patient Satisfaction Survey
- Pre-examination Questionnaire
- Advertising and Promotion
- Best Practice 2008 Seminars
- Patient Journey Programme
- Practice Development Programme
- Partner Searches
- VAT Advice
- Competitor Research
- Expert Witness Services
- Business Planning
- Location Validation
Patient Recall Management
More than 80% of patients visit your practice as a direct result of a recall. However, unless your Recall System is managed effectively:
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Response will be poor.
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Conversion rates will be disappointing.
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Dispensing values will be low.
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Attrition rates will be high.
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You will waste your time and resources.
To avoid these problems you need to make sure that you recall and remind patients at the appropriate intervals. In many practice management systems, the timing of recalls and reminders are set at ineffective periods. Simply resetting the action dates for recalls and reminders will overcome many of the profitability problems.
| Reminder | Date |
| 1st | 45 days after Recall Letter |
| 2nd | 75 days after Recall Letter |
| 3rd | 100 days after Recall Letter |
| 4th | Telephone call 115 days after Recall |
You need to use the right medium to recall patients. Older patients tend to respond well to postal letters. Young people often respond better to text messages than letters. Professional people react well to emails. Members of AB, C1 & C2 socio-economic groupings, often respond positively to telephone calls.
It is important that the content of recalls and reminders relate to the real needs of the patient. This means using information that you have captured from previous visits to show them how you will improve their lifestyles.
Myers La Roche can manage the entire recall and reminder system on your behalf. This leaves you free to manage your patients. Our Practice Management Team can:
- Produce a variety of recalls and reminders designed specifically for your practice and the different types of patients.
- Discuss with you any forthcoming promotions that you are planning.
- Remotely manage your recall letter process through your computer system.
- Adapt and change your reminders and recalls when necessary, for example to inform patients of specific promotions.
- Manage optimal timing for your practice to ensure that the right message is sent out at the right time.
- Manage the follow up to patients who have not responded.
The cost of the Recall Management Programme is £50 a month + VAT.
For more information email us.
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