Practice to Patient AdviceMany practice owners will already have communicated to reassure their patients. For those of you who have yet to do so, perhaps because of staff unable to work, we have provided some text for you to adapt to your particular practice. Communicating effectively and keeping your patients updated will help to maintain their trust for when they are eventually able to return to your practice.
Please use the base text to adapt as you feel necessary and if or as the circumstances of the practice change, remember to keep your patients updated. For further advice, please call Dominic Watson or Liz Calcutt on 0161 929 8389 or email firstname.lastname@example.org
In line with Government recommendations, we are asking any patient experiencing a temperature, or a new continuous cough to cancel their appointment over the phone and to rebook when they are fully recovered.
For those visiting the practice, hand sanitisers are available for staff and patients. When trying on frames, each one will be cleaned with an antiseptic wipe before going back on display.
We understand that some patients – especially those from more vulnerable groups [Over 70’s, or those with underlying health conditions] - may not be able to attend a clinic unless absolutely necessary. If these patients have any questions about the health of their eyes, please email or telephone the practice and we will arrange for an optometrist to phone you back. In some cases [subject to the date of your last sight test and our current frame stock] we may be able to make up and post out an emergency pair of spectacles based on your previous prescription and frame order.
If you are a contact lens wearer please let us know if you require any further supplies and we can arrange for them to be posted to you, even if you usually collect them from us.
We look forward to continuing to fulfil your eye care and eye wear needs, now and in the future.