Learn effective techniques that your whole team can introduce to improve customer satisfaction, recall & referral rates and consequentially sales & profits.
Based on proven modules, we recommend that we address the following:
- Why customers choose you ~ understanding customer motivation;
- Why they loyal customers leave you ~ avoiding what can go wrong
- Recalling customers ~ improving response rates
- Taking & making telephone calls ~ improving communications
- Appointment making ~ reducing no shows
- Meeting and greeting new & loyal customers ~ paving the way for increase sales
- Pre-examination routines and handovers ~ smoothing Customer Journey
- The 4Rs Case Presentation ~ increasing conversion rates and dispensing values
- The AIDA Case Presentation for dispensers ~ building customers’ desire to spend
- Spectacles and CL collections ~ improving customer satisfaction
- Happy calls ~ making customers feel valued
- The window and merchandising ~ what works and what doesn’t
- Dealing with customer complaints; and
- Developing a personal action plan ~ agreed, measurable aims and objectives.
The programme will start at 0930 and finish at 1630.
The fee includes tailoring existing modules, writing the workbooks and presentation, delivering the presentation, accommodation and all travel expenses but excludes the costs of local venue hire.
The programme is covered by our unique money back guarantee. When you implement the agreed personal action plan and find that your sales do not increase, we will refund your training fee.